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The Best Professional DVD Ripper, Video Converter Std, DVD Creator, DRM Media Converter
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Aimersoft Support Center If you have any question, you are always welcome to contact us via our support page. We promise to provide you with the most pleasant and detailed help.

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Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.
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General Questions

Can I activate a tiral version using my registration E-mail and key code?
Yes. A trial version of any Aimersoft product can be activated by the registration info you received after the purchase.

How long does it take to get the registration info after I purchase the program?
If you have successfully placed an order, a confirmation E-mail will be sent to you immediately. And the registration info will E-mailed to you within the next couple of hours. If you haven't received the registration E-mail 24 hours after you get the confirmation E-mail, please contact us at

How do I convert a clip from my movie?
You can captuer and convert a clip from your movie by the "Trim Movie" feature of our program. Click the "Trim" icon and set the start time and end time of the clip you want to convert. Or you can just select a title or just a few chapters in your DVD to convert.

How do I get rid of the black edges around my movie?
You can cut off the black edges around your movie video by the "Crop Video" feature of our program. Click the
"Crop" icon and crop your movie video using the provided methods in the crop window.

How do I rip my DVD into one file?
To rip your DVD into one file, you can just check the "Merge into one file" option next to the DVD audio selection option, and the converted files will be converted into a single file. By default, the the merged file is named after the first selected file (either a title or a chapter).